Frequently Asked Questions

Contact support.ag@hexagon.com to find a representative in your region.

Procedure A - SW upgrade to versions greater than or equal to 2.7.3:

1. Visit https://hexagonagriculture.com/support and click on the software update marquee.
2. An explanatory PDF will open.
3. Download the update file as indicated in the PDF and copy it to an empty USB flash drive.
4. On Ti5 and go to: menu> system settings> change system mode to advanced (ok without password)> about> system manager.
5. Insert the flash drive with the update into Ti5.
6. Enter the update screen (an available software update should appear) and select the available update.

Procedure B - Upgrade to versions below 2.7.3:

1. Visit https://hexagonagriculture.com/support and click on the software update marquee.
2. An explanatory PDF will open.
3. Look for the part that says "For earlier versions ...”
4. Click on the "Download 2.7.3 CleanInstall" PDF link to download the SW image to be saved, and unzip it after the download.
5. Download the executable program "USB Image Tool" http://www.alexpage.de/download/usbit/usbit.zip and unzip it.
6. Run the "USB Image Tool" as administrator and insert a flash drive of at least 4 GB.
7. Use the "restore" option with the image restoration downloaded in step 1 (after you restore the image, you will not be able to open the pen drive in windows, this is normal).
8. Disconnect the TiX from the power source (turning it off alone is not sufficient).
9. Plug in the flash drive and turn the device back on. TiX may feature a black screen with the Hexagon logo for a few minutes. Do not turn off the equipment at this stage or the equipment may become unusable. If in doubt, wait 5 minutes before turning off the device. After that, "Update" will appear on screen, wait for it to finish (it should take about 5 minutes).
10. Once you see a blue screen with a green check, unplug the TiX from the power supply, remove the flash drive and turn it on again.
11. Follow the steps above highlighted in "Procedure A - SW upgrade to versions greater than or equal to 2.7.3" to upgrade your equipment to a new version.

At first startup after upgrade, a blue screen with a white circle will appear. This means that the device is performing an initial installation and will restart after a few minutes. After this, you should see the normal TiX application.

The customer should send an email to support.ag@hexagon.com requesting the desired paid signal, informing the handset serial number, the board PSN code and the current software version. We also ask that you submit the registration form (attached below) filled in with all your billing details.

• To find the software version and serial number, on your Ti7 device go to menu> system settings> change system mode to advanced (ok without password)> about.> > >
• To find the PSN code of the card, on your Ti7 device go to menu > system settings > change the system mode to advanced (ok without password) > about > GNSS information.

The factory will return with the amount in reais to be paid in cash, with all information regarding the purchase.
Below the values of the signal paid in dollars:

The customer should send an email to support.ag@hexagon.com  with the photo of the required part, or the description of the part, requesting the quotation of the same. The factory will respond the email within 1 hour (within business hours) with the quote and all information regarding the purchase (payment, shipping, registration, etc.).

Customer should email support.ag@hexagon.com requesting field service, and provide full address of machine location, contact phone, GPS device model, serial number (label behind device) , and the reason for the technical visit, describing in detail the problem. The factory will return the same day, either by e-mail or telephone, to schedule the technical visit, and to pass the amounts in case of charged visit. The factory may request more information for warranty situations.

The customer must send an email to support.ag@hexagon.com requesting the quote, and providing a telephone to contact. We also ask you to inform the desired product (Auto Steering, Fertilisation Control, Guidance, etc.), and the model of the machine in which the device will be installed. The factory will return with the same day quote and details. Our sales department may call to clarify more details about the purchase order.

Visit https://hexagonagriculture.com/support/manuals or contact your service representative at +55 (48) 4009-2704 or WhatsApp +55 (48) 98866-4898.

Visit https://hexagonagriculture.com/support/manuals or contact your service representative at +55 (48) 4009-2704 or WhatsApp +55 (48) 98866-4898.

1. Visit https://hexagonagriculture.com/support and click on the software update marquee.
2. An explanatory PDF will open.
3. Look for the part that says "For earlier versions ...”
4. Click on the "Download 2.7.3 CleanInstall" PDF link to download the SW image to be saved, and unzip it after the download.
5. Download the executable program "USB Image Tool" http://www.alexpage.de/download/usbit/usbit.zip and unzip it.
6. Run the "USB Image Tool" as an administrator and plug in a USB flash drive of at least 4 GB.
7. Use the "restore" option with the image restoration downloaded in step 1 (after you restore the image, you will not be able to open the pen drive in windows, this is normal).
8. Disconnect the Ti5/Ti7 from the power supply (just disconnecting it is not enough).
9. Insert the USB flash drive and reconnect the device. The Ti5/Ti7 can display a black screen with the Hexagon logo for a few minutes. Do not turn off the equipment at this stage or the equipment may become unusable. If in doubt, wait 5 minutes before turning off the device. After that, "Update" will appear on screen, wait for it to finish (it should take about 5 minutes).
10. Once you see a blue screen with a green check, unplug the Ti5 / Ti7 from the power supply, remove the flash drive and turn it on again.
11. Follow the steps above highlighted in "Procedure A - SW upgrade to versions greater than or equal to 2.7.3" to upgrade your equipment to a new version.

At first startup after upgrade, a blue screen with a white circle will appear. This means that the device is performing an initial installation and will restart after a few minutes. After this, you should see the normal TiX application.

1. Check the eyes of the battery if the power cable is installed correctly. Enjoy cleaning the eyebolt connection as well as the power cord connector that plugs into the GPS device.
2. Check that the fuse on the power cord is intact. If it is burned out, replace it with another one of the same value.
3. Check the direct output voltage on the battery to confirm that everything is OK with the overall power of the machine.
4. Check the power cord again, but this time do the voltage measurement on the power cable connector that connects to the GPS device, should report 12VDC on the multi meter, with + - 10% error.
5. If none of the above corrects the problem, please contact the service department at +55 (48) 4009-2704, WhatsApp +55 (48) 98866-4898 or email support.ag@hexagon.com for full details of the problem, and what has been done so far.

On your Tix device insert the USB flash drive, go to menu > system settings > change the system mode to advanced (ok without password) > about > system manager > Backup > choose between the options (Create/Restore) select the desired backup and confirm on your device screen, if you want to delete backups already created select the item "Delete Backups", in addition, you can import from another Tix or export the backups on the USB flash drive.

On your device, go to menu> system settings> change system mode to advanced (ok without password)> about> system manager> restore factory settings, confirm on your device screen.

Initially you have to import the map via flash drive, on your device, go to menu > file > flash drive via TIx > recommendation map > select the desired map > confirm on the screen.

Choose the option fertilization control or spraying control from the menu > attribute map > choose between variable rate or flat rate with map, then select the desired map and attribute.

Note:

• To access the loaded map, use the “View" option.
• If you want, you can enter the primary/secondary dosage to apply when you are off the map.
• Application tolerance is used alarm triggering, if above percentage (%) displays alarm on the operation screen.

Ti5 equipment: has IP67 degree of protection. The IP protection rating system is an internationally defined standard where it is dustproof and protected against temporary immersion (up to 1 meter for 30 minutes). Therefore it can work exposed to rain.

Ti7 equipment: IP6x degree of protection, i.e. dustproof, not recommended for use in the rain.

The warranty is 12 months for displays and trip computer, and 03 months for other items such as cables, modules, antenna and sensors.

For variable rate, recommendation maps the equipment works with Shape extension (.shp) file. It is important to remember that the .shx and .dbf add-ons must be present when inserting a recommendation map into the on-board computer.

The file cannot contain more than 12 characters, as well as special characters such as @, - $ and space between characters.

For guide files (straight or curved lines), the accepted format is also Shape.

Application data can be exported in three formats:

1. File extension ti: proprietary extension where SAIG can be used. The software is available for download from the Hexagon Agriculture support page.
2. Kml file extension: for viewing with Google Earth
3. Shp file extension: for viewing in GIS software such as QGIS.